Here are some steps to take that may improve your speeds.

1. Check your networking connections and wires. Make sure they’re securely connected between devices.
2. Reboot your router and antenna, and then test your speeds again.
   • You may need to disable your firewall. While it may affect your speeds, we recommend you have a firewall in place to protect yourself while online.
   • You may also need to restart your computer or other device you’re using for the speed test.
3. Disconnect from any VPNs.
4. Turn off or disable the Wi-Fi on your computer(s), and power off your wireless router.
5. To avoid any interference, perform the speed test on a device connected by Ethernet cable directly to your router.
   • If your speeds without your wireless are at or near where they should be, you may have a problem with your wireless signal. If you lease or purchased a Midco router, contact us. If you have a separate wireless router or other wireless equipment, consult with the manufacturer of the wireless equipment you previously had directly connected to the modem.
6. Disconnect older devices from the network, and try the speed test again.
   • Older devices may not be able to reach the top speeds for your internet – and they may slow down your experience on all your devices.
7. Try performing the speed test on another device.
   • If your speeds are acceptable on the different device, there may be an issue with the first device’s networking equipment, rather than an overall internet speed issue. Consult with the manufacturer of the device that had slow speeds.

If you do not have another device you can connect directly to your router, or if you still get similar slow speed test results with a different device, contact us. A Midco technician may need to visit your home to solve your internet issues.

Wireless or Wired Signals

Wireless speeds are usually slower than wired connections, so if you run the speed test over a wireless signal, you may not reach the same speeds as a hard-wired device. Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hard-wired devices.

Equipment Age

Older devices may not be able to reach the fastest speeds available with your internet package. Older devices may also slow down your speeds on all your devices – including brand new laptops or smartphones.

Outdated Software

Make sure your computer or laptop operating system and your internet browsers are up to date to achieve top speeds.

Both ping and jitter are measured in milliseconds.

Latency is the time it takes a ping (a signal or packet of information) to travel to its destination and back. A ping is actually used to measure the latency, though it’s used to refer to latency, as well. Lower latency means your signal is performing better.

Latency is influenced by:

• Your router and other equipment connecting you to the internet.
• The distance your data is traveling, meaning if you connect to a website based thousands of miles away, your latency will be higher.

Jitter is the variation in latency for information passing through a network when you perform multiple ping tests. Wired connections will always have a lower latency.

If you’re experiencing high latency, it could be caused by any of the following:

• Poor signal to a router
• Heavy internet traffic
• Other interference on the network connection

If you’re having high latency results or are experiencing unexpected jitter, check for obvious Ethernet cable connections and confirm they are tight. If that doesn’t help, contact us for further troubleshooting.